Toc:
Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Revocation right
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion of right of withdrawal
Article 9 – Price
Article 10 – Compliance and Warranty
Article 11 – Delivery and execution
Article 12 – Duration transactions
Article 13 – Payment
Article 14 – Complaint scheme
Article 15 – Disputes
Article 16 – Additional or different provisions
Article 1-Definitions
These conditions mean:
1. Reflection period: the period within which the consumer can use his right of withdrawal;
2.
Consumer: the natural person who does not act in the exercise
of profession or company and a contract remotely enters into the
entrepreneur
;3. Day: calendar day
;4. Duration transaction: A
distance agreement with regard to a range of products and/or
services, the supply and/or decrease obligation of which is over time
spread;
5. Durable data carrier: any means that the consumer or
entrepreneur to provide information that is personal to him
in a way that will improve future consultation and
unchanged reproduction of the stored information.
6. Right of withdrawal: the possibility for the consumer to waive the distance within the cooling-off period;
7. Entrepreneur: the natural or legal person offering products and/or remote services to consumers;
8.
Distance Agreement: an agreement requiring a
organised by the entrepreneur for distance sales from
products and/or services, up to and including the agreement
only one or more techniques for
remote communication;
9. Technology for remote communication:
can be used to conclude an agreement,
without the consumer and entrepreneur being in the same room at the same time
Met.
Article 2-Identity of the trader
S&D partner
sDragonder 2
4C5554 GM Valkenswa
ardPhone Number: +31 (0)40-7113
001Accessibility: From Monday to Friday from 08:00 to 17:00 E-ma
il address: info@mypilloocovers.nl
Where the activity of the entrepreneur is subject to a relevant licensing system
: the data on the supervisory authority:
If the entrepreneur exercises a regulated profession: – the
professional association or organisation in which he is affiliated
;- the professional title, the place in the EU or the European Economic Area where it was granted
;-
reference to the professional rules applicable in the Netherlands
and indications where and how these professional rules are accessible.
Article 3-Applicability
1. These general terms and conditions
applicable to any offer from the entrepreneur and to each
agreement concluded at a distance between entrepreneur and consumer.
2.
Before the remote agreement is concluded, the text of
these general terms and conditions made available to the consumer. If
this is not reasonably possible, before the agreement is
distance is closed, it shall be indicated that the general conditions for the
the entrepreneur and, at the consumer’s request, they can be seen in such a way that the
may be forwarded free of charge.
3. If the
agreement is concluded electronically remotely, may be concluded by way of derogation from the
member and before the contract is concluded remotely,
the text of these general terms and conditions by electronic means to the
made available in such a way that they are
can be easily stored on a
Durable data carrier. If this is not reasonably possible, it will
before the contract is concluded remotely, the
where the general terms and conditions can be
and that, at the consumer’s request, they are
or otherwise will be transmitted free of charge.
4. For
where, in addition to these general terms and conditions, specific product
conditions of service, the second and third paragraph of
Apply mutatis mutandis and the consumer may, in the event of a
contradictory general terms and conditions always rely on the applicable
which is most beneficial to him.
Article 4-The Offer
1. If an offer
limited period of validity or is subject to conditions, this is
expressly stated in the offer.
2. The offer contains a
full and accurate description of the products offered and/or
Services. The description is sufficiently detailed to provide a good
assessment of the offer by the consumer. If the
Entrepreneur uses images these are a
true to display of the products and/or services offered.
Obvious mistakes or manifest errors in the offer bind the
entrepreneur not
.3. Each offer contains such information that the
consumer is clear what the rights and obligations are, which are
acceptance of the offer. This concerns in the
special:o
the price including taxes;o
the possible cost of delivery;o th
e way in which the agreement will be concluded and what transactions are necessary; wh
ether or not the right of withdrawal apply;o the method o
f payment, delivery and performance of the agreement;o the perio
d for acceptance of the offer, or the time limit within which the entrepreneur guarantees the price;
o
the amount of the distance communication rate if the costs are
Of the use of the technology for distance communication are
calculated on a basis other than the regular basic rate for the
used means of communicatio
n;o whether the contract is archived after the conclusion, and if so in which it can be consulted for the consumer;
o
the way in which the consumer, in order to conclude the agreement,
information provided by it under the Agreement may be
and repair if desired;o any othe
r languages in which, in addition to Dutch, the agreement can be concluded;
o
the codes of conduct to which the entrepreneur has subjected himself and the
how consumers can use these codes of conduct by electronic means.
consult; eno t
he minimum duration of the distance contract in the event of an expensive transaction.
Article 5-The Agreement
1. The agreement comes under
The provisions of paragraph 4 shall be established at the time of the
Acceptance by the consumer of the offer and the fulfilment of the
conditions laid down therein.
2. If the consumer supplies the offer by
electronic means, the entrepreneur shall immediately confirm
by electronic means the receipt of the acceptance of the offer.
As long as the receipt of this acceptance is not by the entrepreneur
the consumer may dissolve the agreement.
3. If the
agreement is concluded electronically, the entrepreneur shall adopt appropriate
technical and organisational measures to ensure the security of the
electronic data transfer and ensures a secure
web environment. If the consumer can pay electronically, the
appropriate safety measures to this end.
4.
The entrepreneur can – within legal frameworks – be informed
whether the consumer can fulfil its commitments, as well as
of all these facts and factors relevant to a responsible
agreement remotely. If the entrepreneur is on the basis of
of this investigation has good grounds for not complying with the agreement.
he is entitled to make an order or application.
or to commit special conditions to the execution.
5.
The entrepreneur will inform the consumer of the product or service of the
information, in writing or in such a way that it is provided by the
stored in an accessible manner on a
durable data carrier, most hours:
a. the visiting address of the establishment of the entrepreneur where the consumer can contact with complaints
;b.
the conditions under which and how the consumer of the
right of withdrawal or a clear notification of the
on the exclusion of the right of withdrawal;
c. information on warranties and existing after-purchase service
;d.
the information contained in Article 4(3) of these terms and conditions, unless the
the entrepreneur has already provided this information to the consumer for the
implementation of the agreement
;e. the requirements for termination of the
agreement if the agreement has a duration of more than one
period or of indefinite duration
.6. In the case of an expensive transaction, the provision in the preceding paragraph shall apply only to the first delivery.
Article 6-Right of withdrawal
When supplying products:
1.
When purchasing products, the consumer has the possibility of
without giving any reason for 14 days.
This cooling-off period shall be set out on the day after receipt of the product by
the consumer or a prior consumer designated and to the
representative.2
. During the
cooling-off time, the consumer will carefully deal with the product and the
Packaging. He will only unpack the product to that extent or
To the extent necessary to assess the
Want to keep the product. If he uses his right of withdrawal
the product will be supplied with all accessories supplied and – if
reasonably possible – in the original condition and packaging to the
economic operator, in accordance with the information provided by the entrepreneur
reasonable and clear instructions.
When providing services:
3.
In the case of provision of services, the consumer has the possibility of
without giving any reasons for at least
fourteen days, going into the day of entering into the agreement.
4.
In order to exercise his right of withdrawal, the consumer will
the information offered by the entrepreneur in the offer and/or at the latest with the
provided for reasonable and clear instructions in this area.
Article 7-Costs in case of revocation
1. If the consumer uses
of his right of withdrawal, the costs of
return on his account.
2. If the consumer has an amount
the entrepreneur will pay this amount as soon as possible, but
no later than 30 days of the return or withdrawal,
Repay.
Article 8-exclusion of right of withdrawal
1. The entrepreneur can
exclude consumer withdrawal rights to the extent provided for in paragraph 2 of
and 3. The exclusion of the right of withdrawal shall apply only if the
entrepreneur this clearly in the offer, at least timely before closing
of the agreement
. Exclusion of the right of withdrawal is only possible for products:
a. established by the entrepreneur in accordance with consumer specifications;
b. which are clearly personal in nature;
c. which cannot be returned by their nature;
d. which can quickly spoil or ag
e; the price of which is bound by fluctuations in the financial market on which the entrepreneur has no influence
;f. for individual newspapers and magazines
;g. for audio and video recordings and computer software that the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
a.
on accommodation, transport, restaurant or leisure
on a specific date or during a certain period;
b. the supply of which has begun with the express consent of the consumer before the reflection period has expired;
c. Concerning bets and lotteries.
Article 9-The price
1. During the offer
the prices of the products offered shall be
and/or services, subject to price changes due to
changes in VAT rates.
2. By way of derogation from the previous paragraph,
the entrepreneur products or services whose prices are bound
fluctuations in the financial market and where the entrepreneur does not
with variable prices. This bondage to
fluctuations and the fact that any prices quoted target prices
are listed on the offer.
3. Price increases within 3
months after the conclusion of the agreement, only
where they are the result of legal arrangements or provisions.
4.
Price increases from 3 months after the creation of the
agreement are only permitted if the entrepreneur has agreed to do so
has and:
a. resulting from legal arrangements or provisions; Or
b. the consumer has the power to terminate the agreement from the day on which the price increase takes effect.
5. The prices quoted in the offer of products or services include VAT.
Article 10-Conformity and guarantee
1. The entrepreneur stands for
in that the products and/or services comply with the agreement, the
specifications mentioned in the offer, to the reasonable requirements of
soundness and/or usability and the
the conclusion of the agreement existing legal provisions and/or
Government regulations. If agreed, the entrepreneur is
also for the product to be suitable for other than normal
use.
2. A
guarantee does not detract from the legal rights and actions which the
consumer can, under the agreement, make it to the entrepreneur
Apply.
Article 11-Delivery and execution
1. The entrepreneur will be the largest
possible care when receiving and in the case of
the execution of orders of products and when assessing the
applications for provision of services
.2. As a place of delivery, the address that the consumer has made known to the company.3 applie
s.
Taking into account what is in article 4 of this general
conditions, the company will have accepted orders with
competent urgency but no later than 30 days unless a
longer delivery period. If delivery is delayed
or if an order is not or only partially
can be carried out, the consumer receives no later than 30 days
After he has placed the order message. The consumer has
where the right to dissolve the contract without charge and
the right to any compensation.
4. In case of dissolution
in accordance with the previous paragraph, the entrepreneur will
paid as soon as possible, but no later than 30 days of
dissolution, refund.
5. If delivery of a ordered product
impossible, the entrepreneur will endeavour to
replacement item. Appearance of delivery
will be clearly and understandably reported that a
Replacement item is provided. For replacement items, the
Right of withdrawal shall not be excluded. The cost of any
return shipment sits on behalf of the entrepreneur.
6. The risk of
damage and/or loss of products rests with the entrepreneur
until the time of delivery to the consumer or a pre-designated
representative announced to the entrepreneur, unless
has been explicitly agreed otherwise.
Article 12 – Duration transactions
1. The consumer may
contract entered into indefinitely at all times at all times
termination rules agreed for this purpose and
a notice period not exceeding one month.
2. An agreement
for a certain period of time has a duration of up to two
Year. If it has been agreed that, in the case of consumer silence, the
contract will be extended remotely, the agreement will be
as an indefinite contract and the
notice period after continuation of the contract a maximum of one month
Amounts.
Article 13-Payment
1. As far as no different is
agreed, the amounts due by the consumer should be
shall be met within 14 days of the start-up of the period of reflection if the
referred to in Article 6(1). In the event of an agreement to the
provision of a service shall, shall extend this period after the consumer shall
confirmation of the agreement.
2. When selling
products to consumers should never, in general terms and conditions, have a
prepayment of more than 50%. When
prepayment has been stipulated, the consumer cannot do any justice
relevant order or
service(s), before the prepayment has been negotiated.
3. The consumer has a duty to report inaccuracies in payment data provided or mentioned without delay to the entrepreneur.
4.
In the event of a default of the consumer, the entrepreneur has, subject to
legal restrictions, the right to inform the consumer in advance
reasonable costs incurred.
Article 14-Complaints procedure
1. The entrepreneur has
a sufficiently publicised complaint procedure and shall deal with the complaint
accordance with this complaint procedure
.2. Complaints about the execution
of the agreement must be completed within competent time, complete and clear
submitted to the entrepreneur after the consumer
defects.3
. The entrepreneur submitted
complaints shall be charged within a period of 14 days from the date of
receipt. If a complaint has a foreseeable longer
processing time, the entrepreneur shall, within the period of
answered 14 days with a message of receipt and an indication of the
when consumers can expect a more detailed answer.
4.
If the complaint cannot be resolved by mutual agreement, the
a dispute that is susceptible to the dispute settlement.
Article 15-Disputes
1. On agreements between the entrepreneur and the consumer to which these general terms and conditions relate to the exclusively applies to Dutch law.
Article 16-Additional or different provisions
Additional or of these
general terms and conditions may not be to the detriment of the
consumer and should be laid down in writing or on the
such that it is accessible by the consumer in an accessible manner
stored on a durable data carrier.